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Help · V4
Most V4 setup problems come down to four things: no account yet, a broken download, the wrong browser on iPhone, or the wrong login. Work through the checks below. If you're still stuck, staff can help you one to one.
Unofficial client: not on Google Play or the App Store.
There's no sign-up inside the app: it only asks for a username and password. Open the download page, scroll to the bottom and tap Sign Up, then log in to the game with those details.
On Android, "invalid package" or "app not installed" is often a file that didn't download completely. Delete the downloaded file and any half-installed copy, then download it again on a steady connection. A different browser sometimes helps.
Open the download page in Safari and follow the steps it shows there. A link opened inside Discord, YouTube or another app's built-in browser often can't start the install.
Log in with the exact username and password you registered on the download page. V4 is a separate account, so your official Whiteout Survival login doesn't work here.
Post in #🆘│help on the UFA Discord with a screenshot of the error and your phone model. Never share your password: staff don't need it.
Because V4 isn't on Google Play or the App Store. Phones warn about any app that comes from outside their own store, and that warning is your phone doing its job.
This site doesn't walk you through switching protections off. Read what the prompt says and decide for yourself. If you're not comfortable, don't install, or use a spare phone or tablet that doesn't hold your banking apps. The safety page covers the real risks.
Accounts are created on the download page, not in the app. Scroll to the bottom of that page, tap Sign Up, and choose a username and a password you don't use anywhere else. Then open the game and log in with them.
Start with a clean download: delete the file, download it again and try a different browser if it fails twice. Check that the phone has free storage, and if an older copy of V4 is installed, remove it first. Your progress is saved on your account, not on the phone.
Supported devices can change between client versions. If none of this works, post your phone model and the exact error in #🆘│help.
Apps installed from outside the App Store can stop opening when their signing certificate is replaced. Install the current version from the download page and log in again: your progress is on your account, not on the phone. If it still won't open, ask in #🆘│help.
Account recovery is handled by staff, one to one. Post in #🆘│help on the UFA Discord with your username and State. Never post or send your password, and ignore any DM that offers to recover your account: it's a scam.
Codes are case-sensitive, and each code works once per account. Copy it from the gift codes page instead of typing it, and check the date there: it shows when the codes were last tested.
UFA · United Frost Alliance
UFA · United Frost Alliance is a player-run Discord for the Whiteout Survival V4 private server, founded by WarReaper. Ask questions, get new codes before they show up here, and find players on your State.
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